REAL8 Refund Policy

1. What you are buying

A REAL8 purchase is a purchase of REAL8 tokens on the Stellar network. Once we send them, they arrive in the Stellar account you gave us, and that transfer is recorded permanently on a public blockchain.

2. Before delivery

If your payment has gone through but we have not yet sent the tokens, write to [email protected] with your order number and we will investigate the issue and refund the order if needed.

3. After delivery

Once the tokens have been sent to your Stellar account we cannot reverse the transfer. Nobody can, including us. For that reason we do not refund delivered orders.

The exception is if something went wrong on our side. If you did not receive the tokens, received the wrong amount, or the delivery failed, write to [email protected] with your order number and we will investigate and put it right, either by completing the delivery or by refunding you. Refunds normally reach your card within five to ten business days, depending on your bank.

4. If you paid but nothing arrived

Delivery is normally within a few minutes. If more than an hour has passed and your account has not received the tokens, contact us with your order number. Do not pay again, because paying twice creates two orders. We monitor every order and will either complete it or refund it.

5. Right of withdrawal

REAL8 is digital content delivered immediately. By completing the purchase you ask us to deliver it straight away and you accept that, once delivered, the statutory 14-day right of withdrawal no longer applies. Before delivery, write to us at [email protected] and we will look at your order as described above.

6. The value of REAL8 can change

We refund payment problems and delivery problems. We do not refund because the price of REAL8 has moved after your purchase. REAL8 is not a deposit, it is not guaranteed, and its value can fall as well as rise.

7. Purchase limits

Card purchases are limited to 5,000 USD per transaction, 5,000 USD in any 24 hours and 10,000 USD in any 30 days, per recipient account. Purchases are not available from countries subject to international sanctions.

8. What appears on your statement

Card payments are processed by Stripe on behalf of Hispanopedia. Your card statement will show HISPANOPEDIA rather than REAL8. If you do not recognize a charge, contact us before opening a dispute with your bank and we will identify the order for you.

9. Contact

[email protected], quoting your order number. We answer within two business days.

The REAL8 Project is sponsored by Hispanopedia, a non-profit association registered in Spain.