REAL8 Refund Policy

1. What you are buying

A REAL8 purchase is a purchase of REAL8 tokens on the Stellar network. Once we send them, they arrive in the Stellar account you gave us, and that transfer is recorded permanently on a public blockchain.

2. Before delivery

If your payment has gone through but we have not yet sent the tokens, write to ventas@real8.org with your order number and we will investigate the issue and refund the order if needed.

3. After delivery

Once the tokens have been sent to your Stellar account we cannot reverse the transfer. Nobody can, including us. For that reason we do not refund delivered orders.

There are two exceptions. The first is if something went wrong on our side. If you did not receive the tokens, received the wrong amount, or the delivery failed, write to ventas@real8.org with your order number and we will investigate and put it right, either by completing the delivery or by refunding you. Refunds normally reach your card within five to ten business days, depending on your bank. The second is the right of withdrawal of buyers in the European Union, explained in section 5.

4. If you paid but nothing arrived

Delivery is normally within a few minutes. If more than an hour has passed and your account has not received the tokens, contact us with your order number. Do not pay again, because paying twice creates two orders. We monitor every order and will either complete it or refund it.

5. Right of withdrawal

If you buy as a private individual (not as a business or a professional) and you live in the European Union, you have 14 calendar days from the date of purchase to withdraw from it, at no cost and without giving a reason. Write to ventas@real8.org with your order number. To process it you will need to send back the REAL8 you received, to the Stellar account we will give you, and we will refund the full amount to the same payment method within 14 days of your notice. This right comes from Article 13 of Regulation (EU) 2023/1114 and it is not lost because the REAL8 have already been delivered.

If you live outside the European Union, withdrawal is not available once the REAL8 have been delivered, and the sections above apply.

6. The value of REAL8 can change

We refund payment problems and delivery problems. We do not refund because the price of REAL8 has moved after your purchase. REAL8 is not a deposit, it is not guaranteed, and its value can fall as well as rise.

7. Purchase limits

Card purchases are limited to 250 USD per transaction, 500 USD in any 24 hours and 2,500 USD in any 30 days, per recipient account and per buyer. Purchases are not available from countries subject to international sanctions.

8. What appears on your statement

Card payments are processed by Stripe on behalf of Hispanopedia. Your card statement will show HISPANOPEDIA rather than REAL8. If you do not recognize a charge, contact us before opening a dispute with your bank and we will identify the order for you.

9. Contact

ventas@real8.org, quoting your order number. We answer within two business days.

The REAL8 Project is sponsored by Hispanopedia, a non-profit association registered in Spain.